Gi̇zli̇li̇k poli̇ti̇kasi

Privacy Policy

Last update on 25th May 2018

In accordance with:

  • Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data
  • Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications)
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)

This Privacy Policy (“Policy”) applies to MOZART HOTEL GROUP and all of the companies and hotels within the hotel group (collectively, "MOZART"). At MOZART we value your loyalty and recognize that privacy is an important issue. This Policy is developed to explain our practices regarding the Personal Information we collect from you or about you on this site (collectively, the "Site"), through written or verbal communications with us, when you visit one of our hotels, or from other sources. We use Personal Information primarily to administer, provide, develop and maintain the hotel services, process your reservations, optimize your experience with respect to the services and individualize the communication with you. Please read this Policy carefully to understand how and for what purposes we process your Personal Information.

By using this Site or using any of our products or services and/or by agreeing to this Policy, you agree to the collection and use of Personal Information as described in this Policy.

The Site may contain links to third parties' websites. Please note that MOZART is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit carefully before submitting personal information.

1. Personal information that we collect and process

MOZART HOTEL GROUP collects and processes your Personal Information only where permitted by law. We only collect Personal Information relevant for the purpose described in the separate terms and conditions for Privacy Policy. This personal information may include: your contact information; information related to your reservation, stay or visit to a hotel; information related to your identification document; location data; an online identifier (IP address); participation in a loyalty program; participation in marketing program; information related to the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information, such as your payment card number and other card information; guest preferences; marketing and communication preferences; reviews and opinions about our products and services; hotel, airline and rental car packages booked; information provided on applications; and other types of information that you choose to provide to us or that we may obtain about you.

We may ask for information about your joint travelers, including their names and additional information. We may also collect information related to conversations, including recording or monitoring customer service calls for quality assurance and training purposes, and other communications such as in-app messages and SMS.

In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we collect.

2. Personal information collected from third parties

It is important for us to keep your Personal Information up to date and accurate at all times, why we may import Personal Information about you from external sources such as public registers. When the law requires that consent be obtained for the processing of certain types of Personal Information or for certain forms of processing, consent will be obtained from you before processing takes place.

We may also collect information about you from third parties, including information from airlines, payment systems and other partners; from online social services consistent with your settings on such services; and from other third-party sources that are lawfully entitled to share your data with us. MOZART use and share this information for the purposes described in this Policy.

3. Use of collected personal information

We use your personal information in different ways:

- to improve and personalize the services you expect from MOZART, to offer you the high level of hospitality in-room and throughout our hotels, administer the loyalty program, conduct marketing events;

  • We use your Personal Information to maintain and improve the Site, including improving your online experience and ensuring content is presented on the Site. To administer Site and for internal operations, data analytics, research, testing, statistical and survey purposes; as part of our efforts to keep the Site safe and secure;
  • We also use your Personal Information to administer loyalty programs in which you participate; to fulfil services that are part of such program; to enable direct communication between hotels within MOZART; and between MOZART and you;
  • We may use your Personal Information to provide you with information about meeting and event planning;
  • Where permitted we may use your Personal Information to provide or offer you hotel services;
  • We may use your Personal Information to improve MOZART services and to ensure that our site, products, and services are of interest to you. We also use your Personal Information to provide you with the high level of hospitality and services throughout our hotels.
  • We use your Personal Information to notify you about changes to our services, the Site and this Policy.

You are entitled, at any time and without charge, to request us to refrain from processing your Personal Data for marketing purposes or revoke your consent thereto. Also, you have a right to get your Personal Information for the further transfer. You may exercise these rights by contacting us by the address which is stated below.

4. Personal information we share

In order to offer you the high level of hotel services, we may share your personal information among members of the MOZART HOTEL GROUP, our service providers, and other third parties as set forth in detail below:

  • We may share personal information within the hotels of MOZART HOTEL GROUP;
  • We may partner with other companies to provide you with products, services, or offers based upon your experiences at our hotels and may share your information with our business partners accordingly. If you are a client of MOZART, we may share your personal information with our business partners in order to credit you with benefits through the loyalty program. We may also work with third parties, such as airlines and payment processing systems, to allow us and our partners to deliver advertisements to our shared customers;
  • We may share personal information with third-party providers of hotel services such as reception services, spa treatments or food delivery services.
  • We rely on third parties to provide services and products on our behalf and may share your personal information with them as appropriate. Generally, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law.
  • As we develop our hotel network, we might sell, buy, restructure or reorganize businesses or assets, or cease being the manager of a hotel that is currently part of our hotel group. In such circumstances, we may transfer, sell or assign information collected, including, without limitation, Other Information (described below) and personal information, to one or more affiliated or unaffiliated third parties in connection with these business transactions. To the extent that local laws require it, we will provide notice of our intent to transfer personal data to a third party for this purpose, and explain how you can object to such transfer.
  • During the stay at the hotel we may share your telephone number among the companies of the group for purposes of telemarketing in accordance with your preferences and applicable law. We may also receive your telephone number from our partners or from other sources, which we may use for telemarketing purposes.
  • In addition, MOZART may disclose personal information in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of MOZART, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our websites' terms and conditions, and (vii) respond to an emergency.

5. Other information

When you visit and interact with the Site and other applications, MOZART collectsinformation that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our Site (“Other Information”). We use Other Information to deliver you email, online (on our sites and other sites) and mobile advertisements. MOZART may also use Other Information to allow third-party partners to recognize you as a MOZART client when you visit the partner’s website or app, or to recognize you as one of their customers when you visit MOZART websites or apps so that they may provide more relevant offers to you.

The Site uses cookies and other technologies (such as “pixel tags,” “web beacons,” “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to relation to its digital services.

Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site. If you want to remove or block cookies from your device at any time, you can update your browser settings (consult your browser's "help" menu to learn how to remove or block Cookies).

MOZART may use collected information, or anonymized personal information received from third parties, to understand more about our users. This includes demographic data, such as date of birth, gender and marital status, inferred commercial interests, such as favorite products or hobbies, and other information we may collect from you or from third parties.

Because Other Information does not personally identify you, such information may be disclosed for any purpose where permitted by law. In some instances, we may combine Other Information with personal information. If we do combine any Other Information with personal information, the combined information will be treated by us as personal information in accordance with this Statement.

6. Sensitive information

The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, information that you state in the “Notes” section during the reservation procedure).

7. Personal information from minors

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

8. Protection of personal information

MOZART takes reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep private information accurate and up-to-date as appropriate. We also seek to require our partners and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you.

For online transactions, we use reasonable technological measures to protect the personal information that you transmit to us via our Site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, please do not send payment card numbers or any other confidential personal information to us via email.

  • For the processing of payment card numbers and another financial data we use services of TravelClick service. For more details you may apply to TravelClick Privacy Policy;
  • For the collecting of information about your usage of the Site we use Google analytics services. For more details you may apply to Google Privacy Policy;
  • For the purpose of processing emails we use services of MailChimp. For more details you may apply to MailChimp Privacy Policy;
  • For the processing of your reviews and comments about hotels of MOZART we use services of ReviewPro. For more details you may apply to ReviewPro Privacy Policy

We will not contact you by mobile/text messaging or email to ask for your confidential personal information or payment card details. In case of receiving a request about your payment card information by e-mail or SMS, please, do not reply, most probably you are communicating with swindlers.

9. International transfer of personal information

As an international company, we endeavor to provide you with the high level of hotel services that you have come to expect at MOZART all over the Europe. To provide these services, you acknowledge that we may share your personal information among the members of the MOZART HOTEL GROUP, our service providers, and other partners, which may be located in countries outside of your own. Although the data protection laws of these various countries may differ from those in your own country, we will take appropriate steps to ensure that your personal information is handled as described in this Policy and in accordance with the law.

10. Changing, accessing and portability of your personal information

If you are a client of the MOZART, the information you provided to us at the time of registration may be accessed, reviewed and updated at any time by contacting MOZART.

To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct and/or delete personal information about you that we maintain in our active database, also, you may be able to get a copy of the personal data in electronic format by submitting a request to the following email address: We will make all required updates and changes within the time specified by applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following postal address: Genueskaya st, 24, Odessa, 65009, Ukraine. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.

In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that MOZART cease using personal information about you by contacting us using the email. We will seek to honor those requests consistently with applicable law.

11. Retaining personal information

MOZART retains Personal Information about you for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.

We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.

If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding or incinerating the paper documents or otherwise and, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time

12. Choices of marketing communications

If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you in accordance with any preferences you have expressed, and with your consent where required, about our products and services or invite you to events via email, online advertising, social media, telephone, text message (including SMS and MMS), push notifications, in-app alerts, postal mail, our customer service call center, and other means.

If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in the email you receive from us.

13. Modifications of policy

MOZART may modify this Privacy Policy from time to time. When we make material changes to this Policy we will post a link to the revised Policy on the homepage of our site, and if you have registered for any of your products or services, will may also inform you though a communications channel that you have provided. You can tell when this Policy was last updated by looking at the link and at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the website. Use of the site, any of our products and services, and/or providing consent to the updated Policy following such changes constitutes your acceptance of the revised Policy then in effect.

14. Contact information

If you have any questions about this Policy or how MOZART HOTEL GROUP processes your personal information, please contact us by email at or bymail to Genueskaya st, 24, Odessa, 65009, Ukraine.


24 Genuezskaya St., Odessa 65009, Ukraine

Tel: +380 48 705 31 31

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